Shipping Policy
We will endeavour to post orders within 5 working days. If there is likely to be a delay, you will be notified and given the option to cancel the order. If your order hasn't arrived within 10 days, unless otherwise scheduled or notified upon purchase, please contact us.
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Refund Policy
If you are not satisfied with your purchase, return it for a full refund or replacement within 14 days. Returned goods must be in unused condition with packaging and the order confirmation included.
Please allow up to 7 days for processing and understand that we cannot refund postage and packaging unless goods are deemed to be faulty. The customer is responsible for return shipping.
If you wish to return your purchase, please contact us and we will provide details on where to send your return. All transactions will be processed in Australian Dollars.
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Damaged Items
We make every effort to ensure that your order arrives in perfect condition. It is normal for the shipping carton to show some wear from its journey to you. However if damage has occurred to the product(s) inside, please contact us here and we will be more than happy to resolve any issues.
Please be aware that our products are handmade and there may be variations in appearance to the photos on the website and also between different batches. No two products will necessarily be exactly the same.
Some ingredients in products may cause allergic reactions in some people.Please read the ingredients list and, where applicable, recommended methods for use before purchasing and using. If you experience any discomfort, stop using the product immediately. We will not be held responsible for allergic reactions to ingredients, or accept returns owing to allergic reactions to ingredients.
As we generally avoid using synthetic ingredients and preservatives in our botanical products, we recommend you keep goods in a cool dark environment. The refrigerator is ideal but out of sunlight or away from warm enclosed environment will benefit the longevity and potency of the product. We recommend you check and adhere to the expiry dates advised on our products.
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Order Cancellations
You may cancel your order, provided it has not yet been dispatched. We will refund the cost of your order to the credit card you purchased with. Please contact us as soon as possible and we will do all we can to accommodate your request.
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